GovRevenue
Product Support

We're Here to Help

GovRevenue Analytics is developed, operated, and supported end-to-end by Ukkera Tech LLC. Our support team helps institutions collect faster and stay fully compliant.

Supported Technologies

The Techniques We Support

GovRevenue is engineered and supported by Ukkera Tech across modern mobile, cloud, and security technologies.

Data Ingestion Pipelines

Secure pipelines connect billing systems and data sources to GovRevenue Analytics.

Analytics Engine

A powerful analytics engine turns revenue data into live dashboards and forecasts.

Cloud Platform & APIs

A secure cloud platform and REST APIs keep GovRevenue available around the clock.

Secure SSO Authentication

Enterprise-grade access with Keycloak SSO, role-based controls, and audit logs.

Dashboards & Reports

Interactive revenue analytics and exportable reports for management decisions.

Integration Ready

Open, documented APIs make it easy to connect GovRevenue to your existing stack.

Support Process

How to Open a Ticket

Getting help is simple. Follow our support flow and our team will respond to every request — from first contact to resolution.

01

Choose a Channel

Email, phone, in-app, or the dashboard support center — pick whichever is fastest for you.

02

Describe the Issue

Share details, screenshots, and steps to reproduce. Every ticket is reviewed by our triage team.

03

We Triage & Assign

Tickets are prioritized by severity and assigned to the right specialist. Critical incidents jump the queue.

04

We Resolve & Follow Up

We fix the issue, confirm the fix with you, and add it to our knowledge base for everyone.

Support Center

For Registered Organizations

Registered organizations open and track support tickets right from their GovRevenue dashboard — no email required. Every ticket is handled end-to-end by Ukkera Tech LLC, the company that develops and supports GovRevenue.

Open a Ticket from your GovRevenue dashboard
Product Support

We're Here to Help

GovRevenue Analytics is developed, operated, and supported end-to-end by Ukkera Tech LLC. Our support team helps institutions collect faster and stay fully compliant.

Operated & Supported by Ukkera Tech LLC
Sunday – Thursday · 8:00 – 16:00 (GMT+2) [email protected] Collect · https://ukkera.org