We're Here to Help
U HR is developed, operated, and supported end-to-end by Ukkera Tech LLC. Our support team helps employees, managers, and HR administrators get the most from the platform.
The Techniques We Support
U HR is engineered and supported by Ukkera Tech across modern mobile, cloud, and security technologies.
Mobile Apps
U HR Manager and Employee run natively on Android and iOS — HR on the go, anywhere.
Self-Service Portal
Employees manage their profile, leave, payslips, and documents from one place.
Cloud Backend & APIs
A dependable cloud platform and REST APIs keep every U HR workflow available 24/7.
Secure SSO Authentication
Enterprise-grade sign-in with Keycloak SSO, roles, and full audit trails.
People Analytics & Reports
Headcount, attendance, and leave insights with exportable reports for HR teams.
HR Integrations
Open APIs connect attendance, payroll, and identity systems without friction.
How to Open a Ticket
Getting help is simple. Follow our support flow and our team will respond to every request — from first contact to resolution.
Choose a Channel
Email, phone, in-app, or the dashboard support center — pick whichever is fastest for you.
Describe the Issue
Share details, screenshots, and steps to reproduce. Every ticket is reviewed by our triage team.
We Triage & Assign
Tickets are prioritized by severity and assigned to the right specialist. Critical incidents jump the queue.
We Resolve & Follow Up
We fix the issue, confirm the fix with you, and add it to our knowledge base for everyone.
For Registered Organizations
Registered organizations open and track support tickets right from their U HR dashboard — no email required. Every ticket is handled end-to-end by Ukkera Tech LLC, the company that develops and supports U HR.
We're Here to Help
U HR is developed, operated, and supported end-to-end by Ukkera Tech LLC. Our support team helps employees, managers, and HR administrators get the most from the platform.